FAQs
If you can't find what you are looking for, please email info@austinassessment.org for help.
Getting started
How do I get the Austin Assessment Apps?
Both the family and work apps can be found in the App Store. Just search for "Austin Assessment" or scan the QR code on our website with your device.
There are two apps, which one should I use?
- Parents/carers screening a single child: Download the Austin Assessment Family App (the green one). This app is free in the App Store. You can then purchase one screening at a time.
- Professionals (teachers, therapists, clinicians, researchers) screening multiple children: Download the Austin Assessment Work App. There are options to purchase packs of 10, 50, 100, or 500 screenings with access to the Austin Assessment hub.
General information
What is the Austin Assessment?
The Austin Assessment is a screening tool for cerebral visual impairment (CVI) that can be administered through iPhones and iPads.
What age group does the Austin Assessment work for?
The test has been validated for children aged between 5 and 18. Individuals younger and older than this can complete a screening; however, their results will not be compared to a normative range, and the report will not indicate if they have met a threshold in one of the three variables. We are currently developing an adult normative range.
Screening process
Does the device need to be connected to the internet to do a screening?
Yes, the device needs to be connected to the internet to access and complete a screening.
What personally identifying information is required for the assessment?
We store test results using flexible identification methods that you control. You may choose to identify stored results through (for example):
- Full names: "Johnny Smith"
- Initials with class information: "JS Class 2B"
- Anonymous numerical identifiers: "Child #843"
The only personal data that must be accurate is the participants age, as this directly affects assessment results and scoring. We collect age rather than date of birth, which significantly limits identifiability - especially when combined with anonymous naming options.
Our system operates independently without integration to other information systems or other external databases. This means we maintain only the test result information you directly provide during the assessment process.
The identification method you select determines the level of personal information associated with stored results, giving you control over data privacy based on your specific needs and requirements. When anonymous identifiers are used alongside age-only data collection, an individual would be extremely difficult to identify or connect to external records.
Results & Next Steps
The test is positive, what do I do?
Please see our results page for more information and guidance.
The test is negative but I still think the child has CVI, what do I do?
Check if the child used the practice mode before the screening, which could lead to a false negative. Please see our results page for more information and next steps.
My child's results show one or more orange asterisks, what do I do?
Please refer to our results page for guidance. You may want to download the results as a report to share with your child's teacher or other professionals.
Technical Support
I have downloaded the app, but it is not loading.
Check the following:
- Are you connected to the internet? Even after you have downloaded the app, it still needs to be connected to the internet to run.
- Does your device run on iOS 16 or later? Both apps require at least iOS 16.
- Once downloaded, please ensure you run updates whenever they are sent out, as we continually develop and improve the app.
Can I get the Austin Assessment on my Android device?
Currently the Austin Assessment only runs on iPhones and iPads. We hope to make the assessment available on Android devices in the future.
For Professionals
How do I create an account for the work app?
- Go to the Austin Assessment Hub page
- Enter your email and create a password
- Enter your organisation name, field, and country
- Once completed, you will be on the home screen of your Hub
How do I purchase a screening pack?
- Go to the top-up page in your Hub
- Choose either a 10, 50, 100, or 500 screening pack and click "Buy"
- Complete the secure payment process using a credit card
- Return to your Hub and refresh the page to see your available screenings.
This video tutorial walks you through the process.
How much do screening packs for the work app cost?
*US and UK amounts are based on exchange rates taken Jan 2024
Screenings
$NZ
$US
£UK
10
55
34
27
50
250
160
125
100
450
285
225
500
2000
1250
1000
How many people can use my organisation account?
Each organization can add unlimited team members. Screenings purchased by the account holder are shared among all team members. Once used, the account holder will need to purchase another screening pack.
How do I invite team members to my organization account?
- Go to the "Your Team" page in your Hub
- Type each team member's email in the invite field (one at a time)
- Team members will receive an email with a link to create their password
- They should then download the Pro App and use the same login credentials
What is the difference between the team owner and a team member?
- Team Owner: Can purchase screening packs and invite team members. Their Hub shows all screenings completed by all team members across different devices.
- Team Member: Can only view screenings they personally completed on their device in their Hub.
This video tutorial walks you through adding team members to your team (add video).
I have purchased a screening pack, but they are not showing up on my Hub?
Try the following:
- Refresh the page
- Log out and log in again
- If issues persist, take a screenshot as proof of purchase or note your name from the credit card transaction and email us at info@austinassessment.org
For Researchers
How can I use the Austin Assessment for research purposes?
When using the Austin Assessment for research, please follow the app guidelines for conducting screenings, the terms of use, and the protocol used in the validation research.
I am a student researcher with a limited budget. Are there options available?
Please contact us at info@austinassessment.org to discuss potential discounted pricing for a screening pack. This will require proof of ethical approval for your research.
